ADVENTURES WITH ADAM Client Booking, Cancellation, Refund and Payment Dispute Agreement

Effective Date: [DATE]

This Client Travel Services, Booking, Cancellation, Refund and Payment Dispute Agreement (“Agreement”) is entered into between:

[FULL LEGAL BUSINESS NAME], doing business as Adventures with Adam Travel (“Agency,” “we,” “us,” or “our”),

and

the person electronically or physically accepting this Agreement (“Client,” “you,” or “your”).

Adventures with Adam Travel operates as an independent travel advisor affiliated with OutsideAgents.com/Cruises & Tours Unlimited.

Authorized Agent of Cruises & Tours Unlimited – Florida Seller of Travel Registration No. ST15578 and California Seller of Travel No. 2090937-50.

1. Purpose of This Agreement

This Agreement explains:

  • The professional travel-planning and booking services Agency provides
  • Agency’s role as an intermediary between Client and independent travel suppliers
  • Client’s responsibility for reviewing and accepting supplier terms.
    The procedures for authorizing payments and requesting cancellations
  • Client’s responsibility for supplier-imposed cancellation penalties, lost deposits and nonrefundable amounts
  • The limitations affecting refunds and future travel credits
  • The procedures that apply to payment disputes and chargebacks.

This Agreement applies to all travel services requested, arranged or managed by Agency unless a separate written agreement expressly replaces a provision of this Agreement.

2. Lead Traveler

The person accepting this Agreement will be identified as the “Lead Traveler.”

The Lead Traveler represents that they:

  • Are at least eighteen years old
  • Have the legal capacity to enter into this Agreement
  • Are authorized to request travel-planning and booking services
  • Are authorized to provide information for each traveler included in the trip
  • Will communicate applicable terms, deadlines and travel requirements to every traveler
  • Will ensure that every person whose credit or debit card is used provides the required authorization
  • Will promptly notify Agency of any change affecting the travelers or reservations.

When the Lead Traveler is not legally authorized to accept terms on behalf of another adult traveler, that traveler may be required to separately review and accept applicable documents.

The Lead Traveler is responsible for ensuring that all travelers receive the final itinerary, supplier terms, insurance information, documentation requirements and cancellation policies.

3. Agency’s Role

Agency provides professional travel research, recommendations, reservation assistance, booking coordination and travel-management services.

Agency may assist with arrangements involving:

  • Cruise lines
  • Hotels and resorts
  • Airlines
  • Tour operators
  • Theme parks
  • Transportation companies
  • Excursion providers
  • Travel-insurance providers
  • Vacation-package suppliers
  • Other independent travel suppliers.

Agency does not own, manage, operate or control these suppliers.

Each airline, cruise line, hotel, resort, tour operator, transportation provider, insurance provider or other travel business is an independent supplier.

Agency acts as an intermediary between Client and the applicable suppliers. Agency does not guarantee or warrant the acts, services, financial condition, representations or performance of any independent supplier.

A confirmed reservation creates a contractual relationship between Client and the applicable supplier. Client is responsible for complying with the supplier’s terms and conditions.

4. Agency Compensation and No Upfront Planning Fee

Agency does not ordinarily charge Client an upfront planning fee for standard travel-planning services.

Agency is generally compensated through commissions paid by participating travel suppliers. The timing and amount of any commission are determined by the applicable supplier and host-agency arrangements.

Agency does not charge a separate Agency cancellation fee under this Agreement.

Agency also does not independently charge Client’s credit or debit card. Travel payments are processed by:

  • The applicable travel supplier
  • Cruises & Tours Unlimited
  • OutsideAgents.com
  • A supplier-authorized payment processor
  • Another payment system approved by the host agency

The absence of an Agency planning fee does not mean that Agency’s professional services have no value. Agency invests time, professional expertise and business resources in researching, quoting, booking and managing Client’s trip.

Agency may establish reasonable limits on complimentary planning services as described below.

5. Complimentary Planning Services

Unless Agency agrees otherwise in writing, complimentary planning may include:

  • One initial consultation
  • Review of Client’s travel preferences and budget
  • Preliminary destination or supplier recommendations
  • Up to two preliminary travel proposals
  • Up to two reasonable revision rounds
  • Preliminary pricing and availability research
  • Answers to reasonable questions related to the proposed trip

A revision round means one organized set of requested changes submitted by Client.

The following may be treated as a new planning request rather than a revision:

  • Changing the destination
  • Changing the general type of trip
  • Changing the travel dates substantially
  • Changing the number of travelers.
    Changing the trip duration substantially
  • Changing the budget substantially
  • Requesting a completely different supplier or itinerary after multiple proposals have been prepared

Agency may limit or discontinue complimentary planning services when:

  • Client repeatedly requests new options without making a booking decision
  • Client does not provide sufficient information
  • Client does not respond for thirty consecutive days
  • Client is abusive, threatening or dishonest
  • Client asks Agency to participate in an unlawful or deceptive transaction
  • Client repeatedly fails to meet payment or documentation deadlines
  • Agency reasonably determines that it cannot meet Client’s expectations

Agency may withhold final day-by-day itinerary documents, proprietary research, detailed planning materials, final supplier instructions or other completed planning work until Client has approved a booking and made the required supplier deposit.

Agency is not responsible if pricing or availability changes while Client is considering a proposal.

6. Supplier Terms and Conditions

Client agrees that every reservation is governed by the applicable supplier’s terms and conditions.

Supplier terms may include:

  • Deposit requirements
  • Final-payment deadlines
  • Cancellation schedules
  • Change and rebooking fees
  • Nonrefundable fares or rates
  • Passenger-ticket contracts
  • Conditions of carriage
  • Check-in requirements
  • Identification requirements
  • Passport and visa requirements
  • Health and vaccination requirements
  • Age restrictions
  • Conduct requirements
  • Baggage restrictions
  • No-show policies
  • Future travel-credit restrictions
  • Arbitration, jurisdiction or dispute-resolution provisions

Agency cannot modify, override or waive a supplier’s terms unless the supplier expressly authorizes the change in writing.

When a supplier’s terms conflict with this Agreement concerning the supplier’s travel product, the supplier’s terms will control that product.

Client is responsible for reviewing all supplier terms presented before authorizing a deposit or payment.
Proceeding with a supplier payment constitutes Client’s acceptance of the terms applicable to that reservation.

7. Quotes, Prices and Availability

All quotes are subject to availability and change until the supplier confirms the reservation and receives the required payment.

Unless expressly stated otherwise, a proposal is not a confirmed reservation and does not guarantee:

  • Pricing
  • Promotions
  • Availability
  • Room type
  • Cabin category
  • Airline seat
  • Flight schedule
  • Ticket availability
  • Resort inventory
  • Cruise itinerary
  • Excursion availability
  • Amenities or benefits

Supplier prices may change because of:

  • Inventory changes
  • Promotional changes
  • Tax or fee changes
  • Fuel surcharges
  • Currency fluctuations
  • Occupancy changes
  • Airline schedule changes
  • Supplier system errors
  • Government-imposed charges
  • Client delays in authorizing payment.

Agency is not responsible for a price increase or loss of availability occurring before Client authorizes the booking and the supplier confirms payment.

8. Client Information and Booking Accuracy

Client is responsible for providing complete and accurate information for every traveler.

Traveler names must match the names shown on the government-issued identification that will be used for travel.

Client must carefully review every:

  • Proposal
  • Invoice
  • Payment request
  • Booking confirmation
  • Passenger name
  • Travel date
  • Flight
  • Cruise sailing
  • Hotel or resort
  • Room or cabin category
  • Ticket
  • Transfer
  • Excursion
  • Final-payment deadline
  • Cancellation deadline

Client must notify Agency promptly and in writing of any suspected error.

Agency is not responsible for additional costs, denied boarding, denied entry, cancellation penalties or other losses resulting from inaccurate information supplied or approved by Client.

Corrections may be subject to supplier fees, fare differences or cancellation and rebooking requirements.

9. Payment Authorization

Each travel payment must be authorized by the applicable cardholder through a supplier-approved or OutsideAgents-approved payment process.

Agency does not independently charge or store Client’s complete card information.

Before authorizing a payment, Client or the cardholder must review:

  • The supplier or merchant receiving the payment
  • The exact payment amount
  • The reservation to which the payment applies
  • The deposit or final-payment deadline
  • The supplier’s cancellation terms
  • Whether the payment is refundable or nonrefundable
  • The merchant name that may appear on the card statement

Charges may appear on the cardholder’s statement under the name of:

  • The applicable travel supplier
  • Cruises & Tours Unlimited
  • OutsideAgents.com
  • A tour operator
  • An airline
  • A cruise line
  • A hotel or resort company
  • Another disclosed merchant or authorized processor

The fact that the merchant name on the statement differs from “Adventures with Adam Travel” does not mean the transaction was unauthorized when the merchant or processor was disclosed as part of the booking.

When the payment card belongs to someone other than the Lead Traveler, the actual cardholder must separately authorize the transaction.

Agency may request:

  • Cardholder identification
  • Traveler identification
  • Billing-address confirmation
  • A signed payment authorization
  • Verification directly from the cardholder
  • Additional information reasonably necessary to reduce fraud risk

Agency may decline to facilitate a payment when the identity or authority of the cardholder cannot be reasonably verified.

10. Deposits and Final Payments

Client is responsible for meeting all supplier deposit and final-payment deadlines.

Agency may provide reminders as a courtesy, but Client remains ultimately responsible for all deadlines shown in the supplier confirmation, invoice or payment authorization.

Agency is not responsible for a missed deadline when:

  • Client fails to provide authorization
  • Client provides incomplete or inaccurate payment information
  • The card is declined
  • The cardholder fails to complete verification
  • Client fails to respond
  • Client changes payment methods near the deadline
  • The supplier changes or enforces its payment requirements
  • A bank or payment processor declines or delays the transaction.

Failure to meet a supplier payment deadline may result in:

  • Automatic cancellation
  • Loss of deposit
  • Loss of promotional pricing
  • Loss of reserved inventory
  • Repricing at the current rate
  • Cancellation penalties
  • Loss of included benefits or credits.

Agency does not guarantee that a supplier will reinstate a reservation after a missed deadline.

11. Client-Initiated Cancellation Requests

All cancellation requests must be submitted in writing by the Lead Traveler to:

info@TravelAdventureswithAdam.com

A question about cancellation penalties, refund eligibility or available options is not authorization to cancel.

Client must clearly state:

  • That Client wishes to cancel
  • Which travelers are cancelling
  • Which reservations or components should be cancelled
  • Whether any reservations should remain active
  • The trip or confirmation number, when available

Messages sent through social-media comments, social-media direct messages or other informal channels are not official cancellation requests unless Agency confirms acceptance of the request in writing.

A cancellation is not effective merely because Client sends a request to Agency.

Cancellation becomes effective with a supplier only when the supplier:

  • Receives the cancellation request;
  • Processes the cancellation; and
  • Confirms that the applicable reservation has been cancelled.

Supplier penalties are generally determined using the date and time recognized by the supplier, which may differ from the date and time Client first contacted Agency.

When a same-day cancellation deadline applies, Client should telephone Agency immediately after sending the written request.

Client is responsible for additional penalties or losses caused by:

  • An incomplete or unclear request.
    Conflicting instructions
  • Failure to identify the reservations to be cancelled
  • Failure to respond to a clarification request
  • A request received after Agency or supplier business hours
  • A request received on or after a supplier deadline
  • Supplier telephone or reservation systems being unavailable.
    Client cancelling directly with a supplier without promptly notifying Agency
  • Client assuming that one cancellation automatically cancels all separately booked components.

Agency will provide reasonable assistance with processing a properly submitted cancellation request but cannot guarantee that the supplier will process it before a particular deadline when the request is submitted late or outside normal business hours.

12. Supplier Cancellation Penalties and Nonrefundable Amounts

Agency does not charge Client a separate Agency cancellation fee under this Agreement.

However, Client remains responsible for every cancellation penalty, fee, lost deposit, nonrefundable payment or other amount imposed or retained by the applicable supplier.

Supplier cancellation consequences may include:

  • Loss of the entire deposit
  • Loss of a portion of the deposit
  • A percentage-based cancellation penalty
  • A penalty that increases as the travel date approaches
  • Nonrefundable airfare
  • Nonrefundable hotel or resort rates
  • Nonrefundable cruise fares
  • Nonrefundable tickets
  • Nonrefundable excursions
  • Nonrefundable transfers
  • Nonrefundable insurance premiums
  • Administrative or processing fees imposed by the supplier
  • Loss of promotional pricing
  • Loss of onboard or resort credits
  • Loss of free-night promotions
  • Loss of group benefits
  • Restrictions on refunds
  • Issuance of a future travel credit instead of a cash refund
  • No refund or credit

Client understands that these amounts are charged, withheld or determined by the supplier—not by Adventures with Adam Travel.

Agency does not control, establish, waive or guarantee an exception to a supplier’s cancellation policy.

Client remains responsible for supplier cancellation penalties when:

  • Client cancels through Agency
  • Client cancels directly with the supplier
  • Client decides not to travel
  • Client misses a flight, cruise, tour or other service
  • Client purchases replacement travel
  • Client does not use an available future travel credit
  • Client’s reason for cancelling is personal, medical, employment-related, financial or family-related
  • Client declines travel insurance
  • Client’s insurance claim is denied
  • Client misunderstands a supplier term that was disclosed or incorporated into the booking
  • Client does not review the supplied confirmation or cancellation schedule

Any waiver or exception must come directly from the applicable supplier and is not guaranteed.

13. Partial Cancellations, Traveler Removals and Changes

Removing one traveler or one travel component may constitute a partial cancellation.

A partial cancellation or change may affect the price and terms applicable to all remaining travelers.

Client is responsible for all supplier-imposed consequences resulting from a change, including:

  • Cancellation penalties
  • Lost deposits
  • Nonrefundable payments
  • Change fees
  • Rebooking fees
  • Fare differences
  • Rate differences
  • Single supplements
  • Occupancy-based price increases
  • Loss of group pricing
  • Loss of promotions
  • Loss of included benefits
  • Loss of onboard or resort credits
  • Taxes and surcharges
  • Increased costs for remaining travelers

A request to change travel dates, destinations, ships, hotels, resorts, room types, cabin categories, flights or travelers may be treated by the supplier as a cancellation and new booking rather than a simple modification.

Client may lose the original:

  • Deposit
  • Fare
  • Rate
  • Promotion
  • Room or cabin
  • Ticket type
  • Amenities
  • Benefits
  • Availability

Agency cannot guarantee that a changed or replacement reservation will be available at the original price.

Agency does not charge a separate Agency change or partial-cancellation fee under this Agreement.

14. Refunds and Future Travel Credits

Agency does not control supplier refund decisions, refund amounts or processing times.

Submitting a cancellation or refund request does not mean that a refund has been approved.

Depending upon the supplier’s terms, Client may receive:

  • A full refund
  • A partial refund
  • A future travel credit
  • A combination of refund and credit
  • No refund or credit.

Any refund or future travel credit remains subject to:

  • Supplier approval
  • Supplier cancellation policies
  • Supplier processing times
  • Supplier penalties
  • The original payment method
  • Card-issuer processing times
  • Traveler-name restrictions
  • Expiration dates
  • Redeeming or rebooking deadlines
  • Availability
  • Blackout dates
  • Fare or rate differences
  • Supplier insolvency or closure
  • Currency or bank-processing differences

Refunds are generally processed by the supplier or original merchant and returned to the original form of payment.

Agency does not hold supplier travel funds and is not required to:

  • Personally fund a supplier refund.
    Advance a refund before the supplier processes it
  • Guarantee the timing of a refund
  • Guarantee the value or usability of a future travel credit
  • Reimburse Client when a supplier fails or refuses to issue a refund
  • A future travel credit is not the same as a cash refund

A future travel credit may:

  • Expire
  • Be limited to the original traveler
  • Require travel to be booked or completed by a particular date
  • Be subject to new pricing
  • Be subject to availability
  • Exclude taxes, fees or certain products
  • Lose value if unused
  • Be nontransferable
  • Become invalid if supplier requirements are not followed

Client is responsible for tracking and complying with all future travel-credit deadlines and restrictions, although Agency may provide reasonable assistance.

15. Chargebacks and Payment Disputes

Nothing in this Agreement waives any nonwaivable right Client may have concerning:

  • A genuinely unauthorized transaction
  • Identity theft or fraud
  • An incorrect transaction amount
  • A duplicate transaction
  • A billing error
  • Services that were not provided as agreed
  • Any other legally protected billing dispute

However, Client acknowledges that a chargeback or payment dispute does not automatically:

  • Cancel a travel reservation
  • Serve as written cancellation authorization
  • Eliminate supplier cancellation penalties
  • Convert a nonrefundable payment into a refundable payment
  • Require a supplier to issue a refund
  • Eliminate an amount validly owed under supplier terms
  • Replace a supplier’s cancellation procedure
  • Replace an applicable travel-insurance claim
  • Cancel separately booked travel components

Whenever reasonably possible, and except when suspected fraud, unauthorized use or a legal deadline requires immediate action, Client agrees to first contact Agency regarding a payment concern so that Agency can assist in identifying the charge, supplier, status of the reservation and applicable cancellation or refund terms.

Client agrees not to knowingly initiate a false, misleading or fraudulent payment dispute.

Examples of circumstances that do not, by themselves, make a properly authorized supplier transaction unauthorized include:

  • Client later deciding to cancel
  • Client deciding not to travel
  • Client failing to use the booked services
  • Client missing a supplier cancellation deadline
  • Client disagreeing with a supplier’s disclosed cancellation penalty
  • Client misunderstanding the merchant name after the merchant or payment processor was disclosed
  • A supplier refund still being processed within the supplier’s stated timeframe
  • Client declining travel insurance
  • An insurance company denying Client’s claim
  • Client being dissatisfied with a supplier rule that was disclosed or incorporated into the booking

When a payment dispute is initiated, Client authorizes Agency, OutsideAgents.com, Cruises & Tours Unlimited, the applicable supplier and the payment processor to provide the card issuer with documentation reasonably necessary to investigate or respond to the dispute.

Such documentation may include:

  • This Agreement
  • Supplier terms and conditions
  • Payment authorizations
  • Booking confirmations
  • Invoices and receipts
  • Cardholder-verification records
  • Email communications
  • Text or message communications
  • Cancellation requests
  • Supplier cancellation confirmations
  • Refund or future-credit records
  • Proof that the reservation was created
  • Proof that travel-planning or booking services were performed
  • Proof that the applicable supplier terms were disclosed

Initiating a payment dispute does not release Client from legitimate obligations under the supplier’s agreement.

To the extent permitted by applicable law, a person who knowingly submits a false or fraudulent dispute may remain responsible for the valid underlying supplier obligation and any actual damages or lawful collection costs resulting from that conduct.

Agency will not independently charge Client’s card to recover a disputed amount.

Any collection or recovery action available to Agency, the host agency or the supplier must be pursued through lawful procedures rather than through an unauthorized card charge.

16. No-Shows and Unused Travel Services

No refund or future travel credit is guaranteed for:

  • No-shows
  • Missed flights
  • Missed cruise departures
  • Missed connections
  • Late arrivals
  • Early departures
  • Unused hotel nights
  • Unused cruise days
  • Unused tickets
  • Unused excursions
  • Unused transfers
  • Unused meals
  • Unused amenities
  • Services Client voluntarily declines
  • Services Client cannot use because of personal circumstances
  • Denial of boarding or entry caused by insufficient documentation
  • Removal from a trip because of Client conduct
  • Failure to comply with supplier check-in requirements

Any refund, waiver or credit remains subject to the supplier’s sole determination and applicable law.

17. Passports, Visas and Travel Documentation

Client is responsible for determining and obtaining all documents required for travel.

These may include:

  • A valid passport
  • A visa
  • Government-issued identification
  • Parental consent documentation
  • Custody documentation
  • Health documentation
  • Vaccination records
  • Entry permits
  • Transit visas
  • Proof of return or onward travel
  • Documentation required because of a traveler’s citizenship, residency or criminal history

Passport and entry requirements may vary based on:

  • Citizenship
  • Residency
  • Destination
  • Transit country
  • Trip duration
  • Traveler age
  • Passport expiration date
  • Prior travel history
  • Criminal history
  • Immigration status.

Agency may provide general information but does not provide legal or immigration advice.

Client is responsible for verifying current requirements with the appropriate government authorities.

Agency is not responsible for denied boarding, denied entry, cancellation penalties or other losses caused by insufficient, inaccurate, damaged, missing or expired documentation.

18. Travel Insurance

Agency strongly recommends that Client consider appropriate travel insurance.

Depending upon the policy selected, travel insurance may provide coverage for certain:

  • Trip cancellations
  • Trip interruptions
  • Medical emergencies
  • Emergency evacuations
  • Travel delays
  • Missed connections
  • Baggage losses or delays
  • Supplier defaults
  • Other covered events

Travel insurance does not cover every circumstance.

Coverage is governed exclusively by the insurance policy and the insurance provider.

Client is responsible for:

  • Reviewing the policy
  • Understanding exclusions
  • Understanding preexisting-condition requirements
  • Meeting policy-purchase deadlines
  • Providing complete and accurate information
  • Filing claims directly with the insurer
  • Supplying claim documentation
  • Complying with insurer deadlines

Agency cannot guarantee that an insurance claim will be approved.

When Client declines travel insurance, Client accepts the risk of cancellation penalties and other nonrefundable losses that insurance might otherwise have covered.

Client may be asked to separately accept or decline travel-insurance coverage in writing.

19. Supplier Changes, Cancellations and Events Beyond Agency’s Control

Suppliers may change or cancel:

  • Flights
  • Flight schedules
  • Cruise itineraries
  • Ports of call
  • Hotels
  • Resorts
  • Room or cabin assignments
  • Tours
  • Excursions
  • Transportation
  • Attractions
  • Amenities
  • Restaurants
  • Entertainment
  • Other travel services

Agency will provide reasonable assistance in communicating with the supplier, but Agency is not responsible for the acts, omissions, delays, cancellations or financial condition of independent suppliers.

Agency is not responsible for losses or additional expenses caused by events outside Agency’s reasonable control, including:

  • Severe weather
  • Hurricanes
  • Floods
  • Fires
  • Earthquakes
  • Natural disasters
  • War
  • Terrorism
  • Civil unrest
  • Labor strikes
  • Epidemics or pandemics
  • Government orders
  • Border closures
  • Visa or entry-rule changes
  • Air-traffic disruptions
  • Mechanical failures
  • Supplier insolvency
  • Supplier bankruptcy
  • Transportation delays
  • Public-health emergencies
  • Other force-majeure events

Refunds and future travel credits arising from these circumstances remain subject to supplier terms and applicable law.

20. Client Conduct and Agency’s Right to Discontinue Services

Agency may discontinue nonessential services or terminate the professional relationship when Client:

  • Provides false or misleading information
  • Uses or attempts to use an unauthorized payment method
  • Initiates a knowingly false or fraudulent dispute
  • Threatens or harasses Agency personnel
  • Requests unlawful conduct
  • Refuses to comply with supplier requirements
  • Repeatedly misses required deadlines
  • Fails to provide information necessary to manage the booking
  • Engages in conduct that creates an unreasonable legal, financial or reputational risk

Terminating the professional relationship does not automatically cancel Client’s supplier reservations.

Client remains responsible for monitoring and managing any active reservation after receiving written notice that Agency will no longer provide services.

Any cancellation or refund continues to be governed by supplier terms.

Agency will not terminate services in a manner intended to cause Client to unknowingly miss an imminent supplier deadline when reasonable notice can be provided.

21. Electronic Communications

Client consents to conducting business electronically.

Agency may communicate through:

  • Email
  • Electronic forms
  • Electronic signatures
  • Supplier booking systems
  • Host-agency systems
  • Telephone
  • Text message when appropriate

Client is responsible for providing a current email address and telephone number.

Client must monitor communications and promptly notify Agency if contact information changes.

Agency is not responsible for Client’s failure to receive or review a message because of:

  • Spam filtering
  • An incorrect email address
  • A full inbox
  • A changed telephone number
  • Internet or cellular-service problems
  • Client’s failure to monitor messages

Important booking approvals, payment authorizations and cancellation instructions should be documented in writing.

22. Electronic Signatures and Records

Client agrees that electronic signatures, typed signatures, checkboxes and other electronic acknowledgments may be used to accept this Agreement and related booking documents.

Electronic acceptance will have the same effect as a handwritten signature to the extent permitted by applicable law.

Agency may retain electronic copies of:

  • This Agreement
  • Payment authorizations
  • Supplier terms
  • Booking confirmations
  • Cancellation instructions
  • Communications
  • Insurance acknowledgments
  • Other trip records

Client should retain a copy of all signed documents and confirmations.

23. Limitation of Agency Responsibility

Agency is responsible for providing its professional travel-advisory services with reasonable care.

Agency is not responsible for the negligent acts, intentional acts, omissions, insolvency, bankruptcy, representations or failures of independent suppliers.

Nothing in this Agreement excludes liability that cannot legally be waived or limited.

Client agrees to first provide Agency with written notice of a concern and a reasonable opportunity to investigate and assist when circumstances permit.

24. Governing Law and Dispute Resolution

This Agreement will be interpreted under the laws of the State of Missouri, except where federal law or another jurisdiction’s nonwaivable law applies.

Before filing a lawsuit concerning Agency’s professional services, Client and Agency agree to make a good-faith effort to resolve the dispute through written communication.

Subject to applicable law, any court proceeding concerning Agency’s professional services will be brought in a court of competent jurisdiction in St. Charles County, Missouri.

This section does not prevent:

  • Either party from using small-claims court when eligible
  • Client from exercising non-waivable billing-dispute rights
  • Either party from meeting an insurance, supplier, card-network or statutory filing deadline
  • A supplier from enforcing a different dispute-resolution provision contained in its own contract.

25. Severability

If any provision of this Agreement is determined to be invalid, illegal or unenforceable, that provision will be enforced to the greatest extent legally permitted.

The remaining provisions will continue in effect.

26. Entire Agreement

This Agreement, together with the following documents when applicable, constitutes the agreement governing Agency’s professional services:

  • Supplier terms and conditions
  • Booking confirmations
  • Invoices
  • Payment authorizations
  • Insurance acknowledgments
  • Group agreements
  • Written amendments
  • Trip-specific disclosures

No oral statement modifies these terms unless Agency and Client confirm the modification in writing.

A supplier’s contract remains a separate agreement between Client and that supplier.

CLIENT ACKNOWLEDGMENTS

Client must separately acknowledge each statement below:

☐ Agency Compensation: I understand that Adventures with Adam Travel does not ordinarily charge an upfront planning fee and is generally compensated through commissions paid by participating travel suppliers.
☐ No Agency Cancellation Fee: I understand that Adventures with Adam Travel does not charge a separate Agency cancellation fee under this Agreement.
☐ No Direct Agency Card Charge: I understand that Adventures with Adam Travel does not independently charge my credit or debit card. Payments are processed through the applicable supplier or an authorized OutsideAgents/Cruises & Tours Unlimited payment system.
☐ Supplier Terms: I understand that every booking is governed by the applicable supplier’s terms and conditions.
☐ Supplier Cancellation Penalties: I understand that suppliers may impose cancellation penalties, retain deposits or declare payments nonrefundable.
☐ Client Responsibility: I understand that I am responsible for all cancellation penalties, lost deposits, nonrefundable payments, fare differences, rebooking costs and other charges imposed by the applicable supplier.
☐ Agency Cannot Waive Supplier Rules: I understand that Adventures with Adam Travel cannot create, control, waive or guarantee an exception to a supplier’s cancellation or refund policy.
☐ Cancellation Timing: I understand that cancellation penalties may increase as the travel date approaches and that cancellation is not complete until the applicable supplier confirms it.
☐ Separate Reservations: I understand that cancelling one reservation does not automatically cancel separately booked flights, hotels, cruises, insurance, excursions, transfers, tickets or other travel components.
☐ Refund Decisions: I understand that the supplier—not Adventures with Adam Travel—determines whether I receive a refund, partial refund, future travel credit or no refund.
☐ Refund Timing: I understand that Adventures with Adam Travel does not control how long a supplier or card issuer takes to process an approved refund.
☐ Chargebacks: I understand that a chargeback does not automatically cancel my reservation, convert a nonrefundable payment into a refundable payment or eliminate valid supplier obligations. I retain all nonwaivable legal rights concerning unauthorized transactions and billing errors.
☐ Accurate Information: I understand that I am responsible for reviewing traveler names, dates, reservations, prices and deadlines for accuracy.
☐ Cardholder Authorization: I certify that any payment card used is mine or that the actual cardholder will separately authorize the transaction.
☐ Travel Documentation: I understand that I am responsible for obtaining all required passports, visas, identification and travel documents.
☐ Travel Insurance: I understand that travel insurance is strongly recommended and that declining insurance may leave me responsible for nonrefundable losses.

Cancellation Acknowledgments

Client acknowledges:
☐ I am directing Adventures with Adam Travel to submit cancellation requests for the reservations specifically identified above.
☐ I understand that asking about cancellation penalties is not the same as authorizing cancellation.
☐ I understand that each supplier determines its own cancellation penalties, refund eligibility and future travel-credit terms.
☐ I understand that I am responsible for all supplier-imposed cancellation fees, penalties, lost deposits and nonrefundable amounts.
☐ I understand that Adventures with Adam Travel does not charge a separate Agency cancellation fee under this Agreement.
☐ I understand that Adventures with Adam Travel does not independently charge my card for cancellation.
☐ I understand that Adventures with Adam Travel cannot guarantee that a supplier will waive a penalty or approve a refund or future travel credit.
☐ I understand that cancellation is not complete until the applicable supplier processes and confirms it.
☐ I understand that supplier penalties are based on the cancellation date and time recognized by the supplier.
☐ I understand that cancellation amounts shown below are estimates until the supplier processes the cancellation.
☐ I understand that cancelling this reservation does not automatically cancel separately booked airfare, insurance, hotels, cruises, excursions, transfers, tickets or other services.
☐ I understand that a supplier refund may take several weeks or longer and is not funded or guaranteed by Adventures with Adam Travel.
☐ I understand that a future travel credit may have expiration dates, rebooking deadlines, traveler restrictions, availability limitations and fare differences.